15*15mm Heart Shape Stone Emerald Ring
MySilverRings should meet or exceed your expectations. However, if for any reasons you are not happy with your purchase, we offer a 60-day Return Policy(Specific regulations are included in the return and refund policy).
Item Weight: 10g
Metals Type: silver
Metal Stamp: 925,Sterling
Main Stone: Ruby
Fine or Fashion: Fine
Setting Type: Prong Setting
Side Stone: None
Item Type: Rings
Certificate Number: 1628410587
Model Number: JR218
Rings Type: Bridal Sets
If you have any questions, please contact me via firstname.lastname@example.org
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2. All prices are in USD
3. Please note there could be slight delays during Black Friday and Christmas
4. Once shipped, order can't be canceled
5. MySilverRings will be subject to customs duties in all countries during the mailing process, so consumers will not be liable for excess costs
6. If you do not receive the parcel within 40 days, we wish you contact us in time. We will assist you in tracking the parcel, or decide whether to resend the product
Europe: 10-20 Working Days
Middle East: 10-25 Working Days
Others: 10-25 Working Days
2. The time frame for return & exchange must not exceed 60 days from when the original order was received.
3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.
Customer does not like the item in person.
1. Exchange:We will send you an e-mail to confirm your mailing address before we ship product, if your address has changed, please contact us to correct it. Once your information is confirmed, we will send product within 2 working days.
2. Return:We will send you an email to confirm whether your refund bank account is correct (paypal or credit card). If your account has changed, please let us know in time.Once your information is confirmed, you will receive a refund within 2 working days.
2. We will send you an email to confirm whether your refund bank account is correct (paypal or credit card). If your account has changed, please let us know in time.
3. Once your information is confirmed, you will receive a refund within 2 working days.
2. Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
3. Mysilverrings.com reserves the right to make any amendments to this policy at any time.
4. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.
5.We only refund the money for the product, not the postage.
If you have any further questions, please contact us
tel: +86 13136168900
When you choose a ring on MySilverRings Jewelry, you will see an image of your item. This image is intended to give you an idea as to what your item will look like. Though we do our best to provide an accurate representation of the actual item, there may some differences (e.g. with respect to stone colours and size). Please ensure to review the item details which outline stone shapes and sizes.
2. If I want to change/modify order information(like color, size, billing address, shipping address, shipping method), what should I do?
Please note that we can only change/modify your order before shipment. Therefore, please be more careful to place the order. If there are changes, please feel free to contact us.
3. How do I know if my order is placed successfully?
You will receive an order confirmation email when your order has been placed successfully. By visiting the Track My Order, you can check the status of your order.
4. Will this jewelry turn my skin green?
No, our jewelry won't turn your skin green. Jewelry that turns your skin green is made of copper. Our jewelry is made of 925 sterling silver, and the quality has been verified by International Institution SGS.
5. How can I choose the right size?
Please check the details of our Ring Sizing page.
6. Do you have a store I can visit?
No. MySilverRings is strictly an online retailer. In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.
7. Can I use more than one coupon code?
One coupon code can only be applied to an order at a time. If you have more than one coupon code you may use those on your next purchase.
8. Is it safe to use my credit card on your website?
Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.
9. Why was my payment declined?
Please refer to the following information:
Firstly, check the card details to make sure the information is correct. e.g. the expiry date or your billing address. (Common problems including incorrectly spelled name)
Secondly, make sure you enter the security code correctly - that's the three digit numbers on the back of your card.
Lastly, your card issuer may have declined your payment – please contact card issuing bank.
If the above information still does not work, you may try to pay it with another payment method – or using PayPal which is more convenient and safe! Any questions, please feel free to contact us.